Refunding Policy

Refund Policy

Effective Date: [Insert Date]
Website: https://www.myonlinecoder.com

At MyOnlineCoder, customer satisfaction is our top priority. We are committed to delivering high-quality software solutions, custom development, and web services tailored to your specific business needs. This Refund Policy outlines the terms under which refunds may be issued, the conditions that apply, and how to initiate a refund request.

100% No-Questions-Asked Refund Guarantee

We offer a 100% No-Questions-Asked Refund Guarantee until the project source files are delivered to you.

If for any reason you are not satisfied with our service before the final source files are delivered, you are eligible to request a full refund—no questions asked. We value transparency and believe in building long-term, trust-based client relationships.

When a Refund Can Be Requested

Refund requests may be considered and approved in the following scenarios:

• You are not satisfied with the initial stages or progress of the service.

• You choose to cancel the project before the final delivery of source files.

• The project does not align with the agreed-upon requirements or features, especially during early development stages.

• You experience a service delay or error on our part that significantly impacts your expected timeline.

We aim to process all approved refunds within 7–10 business days, based on the original payment method.

When Refunds Are Not Applicable

Refunds will not be applicable in the following cases:

• Once the final source code, files, or product has been delivered to you.

• If the project was delayed due to client-side issues, such as lack of communication, delayed approvals, or unresponsiveness.

• If the software or services have been approved in part or full across project milestones or delivery stages.

• If changes are requested outside the original scope that require additional cost or time.

• For third-party services such as domain registration, hosting, SSL, or payment gateway setup—these are non-refundable as they are billed by external providers.

Once the final source files are handed over, the project is deemed complete, and the refund policy no longer applies.

Exceptions and Discretionary Reviews

We understand that every project and client situation is unique. In rare cases, refund exceptions may be considered at our discretion depending on the nature of the service and communication records. In such instances, partial refunds, service credits, or alternate resolutions may be offered as a goodwill gesture.

Service Disruption or Project Termination

In the event MyOnlineCoder has to discontinue service due to internal issues or unexpected circumstances, you will be notified immediately, and a fair refund or service transfer option will be discussed.

How to Request a Refund

To initiate a refund, kindly contact us using the details below. Please include:

• Your project name or order ID

• Reason for refund (optional)

• Payment method used and preferred mode for receiving the refund (UPI, bank transfer, etc.)

Email: sales@myonlinecorder.com
Phone / WhatsApp: +55 11 95325-5224
Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM 

Final Note

We at MyOnlineCoder are dedicated to ensuring every client has a positive experience. We encourage open communication throughout the development process and invite you to share your concerns at any time. Our flexible approach and transparent refund policy are designed to give you complete peace of mind when partnering with us.